According to recent statistics, 41% of website visitors prefer en public minet armature to other allumage channels. It’s no wonder then that websites with en public minet have a massive boost in their recyclage rates and higher average order value.
But, with so many en public minet tools out there, it can be difficult to choose the right one to meet your needs.
To help you in that vision, I’ve written this Tidio Review in which we take a genre at the en public minet tool and its impressive array of features that make it rayon out from the rest, such as unlimited chatbot conversations, customizable workflows, website reporting, email marchéage functionality, and more.
Read on as we dive deep into its functionality, pros and cons, pricing, armature, alternatives, and more.
Ron’s Thoughts
Tidio is a complete customer obole platform that lets you connect with customers easily and quickly. If you want to critérium the platform for a while before deciding to purchase a gain, you can do it by getting Tidio’s Free Moyens. On top of that, Tidio offers sales chatbots that are very useful in most circumstances. You’ll also get en public minet, en public typing, and a free option subscription if you’ve already signed up for a competing platform. Overall, Tidio is an formidable chatbot développement.
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Biggest Pro:
En public Typing & En public Minet
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Biggest Con:
Lack of Detailed Reports
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Annual Escompte:
Yes — 2 Months Free
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Price:
Starts at $19/Month
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Emploi:
Is Tidio Worth it?
Tidio is a powerful platform that comes with all your mignonne features and tools in one exercice. The Tidio minet widget lets you respond to messages and manage paravent orders. Use one of the many pre-designed templates on the powerful chatbot builder to anthropoïde lead generation and sales. These templates have modern esthétique and are optimized for accès conversions.
You’ll be able to armature plurielle conversations without sacrificing the quality. You can assign team duties and simplify teamwork. Easily create chatbot scenarios, manage ticketing requests, follow up on conversations, and more.
All of this is hypothétique from one convenient dashboard so you don’t have to keep jumping from one tab to another. You’ll be able to save time and money with this all-in-one website minet terme.
Who is Tidio Good For?
This en public minet développement is perfect for a wide range of users. It offers a fast and easy way to connect to your website visitors in real time.
Here’s a quick genre at the hommes of users who can benefit from the développement.
- Bloggers: Tidio allows you to learn who browses your parage so you can reach out and connect.
- eCommerce Sellers: Make more sales with an AI-powered chatbot designed to boost conversions and increase revenue by up to 25%.
- Small Affaires Owners: Minet en public and answer questions to boost félicité and retain more customers.
- Affiliate Marketers: Whether you’re a blogger, YouTuber, web dire, or eCommerce paravent owner, you can become a Tidio affiliate and start using your enchanté to generate additional revenue.
- Marchéage Agency: Use this platform to increase the number of leads collected for your clients.
Tidio Functionality
1. Ease of Use
It’s beyond the scope of this Tidio review to genre at all the features. But, we’ll genre at the dextre ones, starting with ease of use. Tidio has an easy-to-use limite that simplifies the process for everyone, especially beginners. You can install the minet widget within five minutes.
Creating your own chatbot scenarios requires zero coding, and jaguar you log into your dashboard, you’ll find all the arrogant data right at your fingertips.
Step #1: Configure Your En public Minet
Step #2: Add Details: Include a few more details so the platform can personalize your experience.
Step #3: Set Up Your Chatbot: You can then set up your first chatbot by following the prompts on the platform, starting with how you’d like to engage visitors in your minet window.
2. En public Minet Développement
This feature allows you to add a minet widget to your parage so you can connect with customers, minet with them, and solve their problems in real time. You can customize your minet window to watch your brand.
Use the Tidio en public minet feature to offer custom discounts to recherché parage visitors based on their browsing history. Alternatively, you can make product recommendations according to visitor behavior. This tool provides you with a wide range of possibilities to help you improve your trafic and make more sales.
Androïde Answers and Workflows
The platform has self-learning AI response bots that allow you to anthropoïde work. These are perfect for you if you are tired of answering the same questions repeatedly.
With this tool, you can anthropoïde many repetitive answers embout order status, shipping, product availability, etc. This leaves the agents free to advise customers on complex topics.
Studies conducted by Tidio have shown that these AI response chatbots handle up to 47% of queries from customers without creating one single billet. The bots use ordinateur learning to analyze questions and categorize them before picking the best response for each customer.
You can also create automated workflows to free up even more time for your team, which you can then use to foyer on growing your trafic.
You can be up and running in minutes and get started right now to build humanité with your customers across all your contamination channels.
3. Sales Chatbot
A never-ending dispute for most businesses is how to turn parage visitors into paying customers. Tidio provides you with sales chatbots designed to convert more visitors into customers and increase revenue by up to 25%.
This means you can make the most of your website traffic while saving on resources. For example, you can use your chatbot to provide a custom greeting or welcome propos to help you with lead generation.
As soon as you sign up for a Tidio account, you get immediate access to the Sales Chatbot, which means you’ll be able to start selling more than ever and boosting revenue with your choice of over 35 pre-designed chatbots made to sell.
Each full-scale chatbot is created with the best eCommerce sales techniques in mind and allows you to:
- Answer product questions 24/7;
- Recommend new products;
- Increase sales;
- Generate leads; and
- Enable conversational sales from your eCommerce paravent
Alternatively, you can build your own chatbot using the clair and sensible limite and drag-and-drop builder on the platform.
Leverage prompts and discounts to help move users down your sales funnel. In fact, you can create entire chatbot selling scenarios easily without having to touch one line of dictionnaire.
You can also use a deep Shopify integration to improve the efficiency of your agents and delight your customers. You’ll get access to advanced features such as customer order history, a libre-service chatbot, and a en public preview of the lèche-vitrines cart.
Compared to other tools, Tidio offers a comprehensive range of features from courant minet to automated chatbot features, and more.
4. Ticketing Feature for Customer Cadeau
Tidio also helps you supercharge your customer obole team by providing you with a pratique ticketing system that allows you to solve more problems in less time. This customer obole tool uses mécanisation to speed up your team’s response time and turn tohu-bohu into order.
Turn armature emails into tickets to easily keep track of customer requests. You’ll be able to manage everything at scale without disturbing your workflow.
Your emails are located in a dedicated tab that’s separate from minet which allows you to quickly check on the status and assigned operators.
Detailed analytics allow you to monitor your team’s victoire and give you valuable insights to make improvements wherever necessary. The platform also makes it easy for you to distribute the workload so you can control the colonne.
This no-fuss ticketing feature makes it chouette easy for you to manage your armature emails at scale.
You can monitor, prioritize, and assign customer requests in one convenient exercice. Maintain team organization and respond faster than ever before.
5. Affiliate Program
Tidio is one of the leading en public minet and chatbot providers. The platform continues to grow in popularity thanks to its ability to help businesses grow.
You too can leverage this success by becoming a Tidio partner. If you join the affiliate program, you will receive 30% for each indécent you make. The program is available to everyone and works in a very clair way.
How Tidio Affiliate Program Works:
Simply join for free as an affiliate and wait for approval. Léopard des neiges approved, you can use your affiliate link to promote Tidio products on your website, communautaire media, email, or anywhere else online.
Any time someone signs up, you will receive up to 30% lifetime arrosages in monthly payments.
Tidio Pros and Cons
Like any other piece of développement, Tidio comes with its own personnel pros and cons. Here’s a quick genre at some of its benefits and drawbacks so you can determine if it’s the right développement to meet your needs.
Pros:
- Free Moyens Available: Tidio has a free gain that you can use for as élancé as you want. Only upgrade to unlock more features as your trafic grows.
- En public Minet: Boost customer félicité with the en public minet feature. Use it to offer discounts, answer questions, and solve problems in real time.
- Online Filtre Sales Calculator: Tidio provides a handy calculator that allows you to estimate how chatbots will increase your recyclage rates based on your current results.
- Free Prime Subscription: If you’re already signed up on a competing platform, Tidio matches your existing subscription which means you can switch and pay nothing until your previous contract comes to an end.
- En public Typing: See your customers’ séminaire en public as they are typing so you can reply instantly.
- Minet History: Tidio saves all minet séminaire records and makes them accueillant to those who provide armature.
Cons:
- Basic Reports: The reports you get are pretty basic, and you may have to integrate a third-party tool to get more robust visitor analytics.
Tidio Competitors
Tidio offers a range of tools that help you manage your entire trafic in one exercice so you can convenablement switching between different platforms. No more wasting time jumping from one app to another.
Everything you need for your customer relationship direction is in one exercice, including en public minet, chatbots, integrations, team departments, a ticketing system, a multichannel feature, and more.
However, if you should find that this platform doesn’t cater to all your needs, you might consider one of the following Tidio alternatives.
Tidio vs LiveChat
LiveChat is a complete customer obole platform that lets you connect easily with your customers so you can provide them with réelle armature at the right time. Tidio does that, as well, except that the platform provides you with everything you need in one exercice, and at an affordable price.
Compared to LiveChat, you get a lot more features for a much lower price. For example, Tidio includes sales chatbots in its pricing, whereas LiveChat does not. Also, Tidio has a free gain that you can use forever, but LiveChat only offers option subscriptions.
Tidio vs Intercom
Intercom is a great platform for providing en public minet obole on your website. It includes unlimited chatbots, multichannel, and ticketing. However, it doesn’t provide a sales chatbot or offer a free gain.
Tidio, on the other balle à la main, is an all-powerful tool that does it all better. For example, it provides you with a more advanced customer obole terme with a clair limite that makes en public minet fun. All the platform’s best features are available in a single groupe, making it extremely easy to use for your entire team.
No need to spend weeks learning how it works, you’ll be able to improve your sales tactics right away. If you need assistanat, the armature team is always on standby.
Tidio vs Gorgias
This is a Tidio éventualité worth considering. It offers powerful Shopify integration, multichannel, and ticketing features. However, Gorgias has a few downsides. The platform obligations for each customer automatisme whereas, as this Tidio review has shown, you get an unlimited number of conversations to freely communicate with your customers. This way, you’ll be able to grow your trafic and not your bills.
Also, Tidio has brilliant self-learning AI response bots that handle many of your customer queries so fewer tickets are created. Moreover, the platform allows you to use mécanisation to jumpstart your sales process and resolve many issues around-the-clock, even when you’re not available. You never again have to worry embout missed conversations.
With Gorgias, you are expected to know what you want and choose a gain right away, whereas Tidio allows you to critérium each feature, see what you like, and only then pick your gain.
Pricing
Tidio has visible pricing that adjusts to your needs. Pricing échelons are as follows:
- Free Moyens: $0/month: Tidio has a free forever basic gain that comes with all the essential features. You get en public minet conversations with 50 users and Chatbot conversations with 100 users. When you’re ready to grow, you can upgrade to a paid subscription to unlock more features. No credit card is required to sign up, and you get a seven-day free moto on all option échelons.
- Communicator Moyens: $15.83/month: This is the perfect gain for you when you’re ready to expand your team (not only your customer derrière). It comes with all the free gain features, as well as unlimited en public minet features, up to 5 operators, and analytics to help you measure victoire and improve your sales based on actual data.
- Chatbots Moyens: $32.50/month: This is a handy add-on with mécanisation designed for libre-service. It can be bundled with other échelons and includes everything in the “Communicator” gain + chatbot conversations with 40,000 users, chatbot templates, visual chatbot editor, and third-party integrations.
- Tidio+ Moyens: $240.83/month: Includes everything in the “Chatbots” gain + Ti Tidio AI response bots, 24/7 emergency phone armature, multisite armature, custom integrations, email marchéage, a dedicated customer success entraîneur for jogging sessions and account review, and even chatbot maison assistanat
The Tidio price échelons listed above are based on annual échelons. When you pay annually, you get two months free.
Product Squelette
Tidio offers world-class armature. The platform has a team on balle à la main and ready to assist you in setting up your account, maison chatbots, making improvements, and more. You can allumage armature via minet, and they typically reply in a few minutes.
With the Tidio+ gain, you get dedicated armature, including a customer success entraîneur and personalized jogging sessions.
Tidio provides courant armature 24/5 through the following channels:
- En public Minet: Click the minet bubble on the website to talk to a friendly and experienced customer armature intermédiaire.
- Email: You can email the armature team or submit a request on the website. The typical response time for email is a few hours.
- FAQ Chatbot: Ask your matière and get immediate answers from the platform’s AI-powered FAQ chatbot.
- Help Center: Here, you’ll find comprehensive fichier with everything you need to know to get started with Tidio, including Tidio offers, ways to boost sales, email marchéage features, and more.
Integrations
Tidio integrates with all your work tools to make it easier for you to get everything done from one convenient exercice. You can connect the platform to dozens of apps and développement tools in under five minutes.
Integrations include:
- Shopify, ShopifyPlus
- WordPress
- BigCommerce
- Ecwid
- PrestaShop
- Google Analytics
- Mailchimp
- HubSpot
- Pipedrive
- Zendesk
- Zapier
- Judge.me
- Klaviyo
… and many more through Zapier integration.
Is Tidio Legit?
With this platform, you can make customer experience your competitive advantage. The en public minet features allow you to start conversations, build formidable customer relationships, and win partisan customers. You’ll be able to grow your sales through formidable customer obole.
Some of the most outstanding features on the platform include a powerful sales chatbot, customer armature chatbot, unlimited conversations, ticketing, multichannel, and affordable cost per intermédiaire.
All of this can be achieved with no coding required.
Check out what this happy élimer had to say embout the platform:
Are you ready to use an all-in-one customer experience prolongation with all the tools you need to manage your trafic? If so, then sign up for a free moto on Tidio right now.
